Terms of Service – Clearline Cleaners LLC
Business Name:
Clearline Cleaners LLC
Website:
www.clearlinecleaners.com
Contact Email:
office@clearlinecleaners.com
1. Acceptance of Terms
By booking a service through our website, you agree to these Terms of Service. If you do not agree, please do not use our services.
2. Services Offered
Clearline Cleaners LLC provides residential cleaning services through independent contractors. Services may include standard and deep cleaning, as well as additional services such as interior window cleaning, cabinet cleaning, oven/fridge interior cleaning, laundry, and more.
All services are booked through our online platform powered by BookingKoala.
3. Independent Contractors
All cleaning professionals we dispatch are independent contractors, not employees of Clearline Cleaners LLC. While we screen and vet all providers, we are not liable for their actions beyond the scope of agreed services.
4. Pricing & Payments
At the time of booking, a valid credit or debit card is required and securely stored on file through our payment processor, Stripe.
Your card will not be charged until after the cleaning service is completed and documented by our contractors.
All pricing is based on the service selected and is subject to verification upon completion.
Clearline Cleaners LLC reserves the right to modify pricing or service terms at any time.
5. Cancellations & Rescheduling
You may cancel or reschedule a booking with at least 24 hours’ notice.
Cancellations made within 24 hours of the appointment may be subject to a $25 late cancellation fee.
If a cleaner arrives and is unable to gain access, a $35 lockout fee may apply.
6. Service Satisfaction & Re-clean Policy
If you are not satisfied with your service, contact us within 24 hours and we will make reasonable efforts to address the issue, including scheduling a re-clean if necessary. Refunds are issued at the sole discretion of Clearline Cleaners LLC.
7. Customer Responsibilities
Customers are responsible for:
- Providing safe, hazard-free access to the property
- Securing valuables and fragile items
- Notifying us of pets, allergies, or special cleaning needs
8. Liability Disclaimer
Clearline Cleaners LLC is not liable for:
- Accidental damage unless directly caused by gross negligence
- Pre-existing conditions or damage to surfaces/materials
- Delays or cancellations due to weather, illness, or emergencies
9. Intellectual Property
All content on this website (logos, text, images, etc.) is owned by Clearline Cleaners LLC and may not be reused without permission.
10. Modifications
We reserve the right to update these Terms at any time. Changes will be posted on this page, and your continued use of the site or services constitutes acceptance.
11. Governing Law
These Terms are governed by the laws of the State of Missouri, without regard to conflict of law principles.
Contact Us:
For questions or concerns, please contact us at:
office@clearlinecleaners.com